Contact Us
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Get in Touch
Have a question, suggestion, or need support? Send us a message and we'll get back to you.
Other ways to reach us
Phone
+44 20 1234 5678
Monday - Friday, 9:00 AM - 5:00 PM GMT
Address
AptiEd
London
United Kingdom
Response Time
We aim to respond to all inquiries within 24-48 hours during business days.
Frequently Asked Questions
How do I register?
Click "Register" in the top menu, choose your role (Student or Parent), and fill in the required information. Students under 13 will need parent consent before their account is activated.
Is AptiEd free?
AptiEd has a free tier you can use at no cost, plus paid plans with more features. One-to-one tutoring is paid per session. See our Pricing page for current plans.
What exam boards do you cover?
We currently support AQA, OCR, and Edexcel exam boards for GCSE and A-Level subjects.
How do parents monitor progress?
Parents can create an account and link their children using the child's email address. Once linked, you'll see detailed progress reports, XP earned, and areas needing support.
Is my data safe?
Absolutely. We take data protection very seriously and comply with UK GDPR regulations. Read our Privacy Policy for details.
Can I delete my account?
Yes, you can request account deletion at any time by emailing privacy@aptied.co.uk. Your data will be deleted within 30 days.
How can I report a problem?
Email us at support@aptied.co.uk with details of the issue, including screenshots if possible.
Need Immediate Help?
For technical issues or account problems, try these resources first:
- •Check your spam folder if you haven't received verification emails
- •Clear your browser cache and cookies if experiencing login issues
- •Ensure JavaScript is enabled in your browser settings
- •Try a different browser (we recommend Chrome, Firefox, or Safari)