Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are a binding agreement between you and [AptiEd legal entity name], a company registered in England and Wales (company no. [COMPANY NUMBER]), registered office [REGISTERED ADDRESS] ("AptiEd", "we", "us"). By accessing or using AptiEd you accept these Terms and our Privacy Policy. If you do not agree, do not use the platform. Where a student is under 18, the student's parent or guardian also agrees to these Terms on their behalf.

2. Description of Service

AptiEd is an online learning platform aligned to the UK curriculum. Depending on your account type and plan, the service may include AI-generated video lessons and lesson scripts, quizzes and assessments, progress and exam-priority analytics, a careers hub, parent monitoring, teacher class-management tools, and one-to-one tutoring sessions. Some content is generated using artificial intelligence and is intended to supplement, not replace, formal education (see Section 10).

3. User Accounts

3.1 Account Creation

• You must provide accurate and complete information when creating an account
• Students under 13 require verifiable parent/guardian consent before an account is activated
• You are responsible for maintaining the confidentiality of your password
• You must notify us immediately of any unauthorised use of your account

3.2 Account Types

• Student Accounts: for learners aged 11–18
• Parent/Guardian Accounts: for monitoring linked children's progress and managing consent
• Teacher Accounts: for creating content and managing classes; subject to identity/role verification before access to certain features

4. Acceptable Use

You agree to use AptiEd only for lawful purposes. You must not:

• Share your account credentials with others
• Attempt to gain unauthorised access to any part of the platform
• Upload malicious code or interfere with platform operations
• Use automated systems to access the platform without permission
• Copy, reproduce, or redistribute platform content without authorisation
• Harass, abuse, or harm other users, including in messages or tutoring sessions
• Record, store, or share a tutoring session except as provided in Section 9
• Impersonate any person or entity

5. Intellectual Property

All content on AptiEd, including text, graphics, logos, videos, AI-generated materials, and software, is the property of AptiEd or its content suppliers and is protected by UK and international copyright laws.

You may access and use the platform for personal, non-commercial educational purposes only. Any other use requires our prior written consent.

6. Student Progress and Data

• Students grant AptiEd permission to track learning progress and engagement
• Parents with approved linked accounts can view their children's progress data
• We use progress data to personalise learning experiences
• All data handling is governed by our Privacy Policy

7. Parent Responsibilities

Parents and guardians agree to:

• Provide consent for students under 13 and confirm they hold parental responsibility
• Monitor their children's use of the platform
• Ensure information provided about their children is accurate
• Review privacy settings, linked-account approvals, and account activity regularly

8. Fees, Subscriptions & Payment

AptiEd offers a free tier and paid plans. Current plans and prices are shown on our Pricing page, which forms part of these Terms. Indicative pricing: Free (£0), Standard ([STANDARD PRICE]/month). Prices include VAT where applicable and may change on [NOTICE PERIOD, e.g. 30 days] notice.

• Subscriptions renew automatically each billing period until cancelled. You can cancel at any time via the customer portal; access continues until the end of the paid period.
• Payments are processed by our payment provider, Stripe. We do not store full card details; payment data is handled by Stripe under its own terms and security standards.
• Tutoring is charged per session (pay-as-you-go), not as a subscription — see Section 9.
• Refunds (subscriptions): statutory cancellation rights apply. Except where required by law, fees already paid for a current period are non-refundable. [CONFIRM SUBSCRIPTION REFUND POLICY].
• Failed payments may result in suspension of paid features until resolved.

9. Tutoring Sessions & Recordings

• Booking & payment: tutoring is booked and paid per session. A session is confirmed by the tutor; payment is taken in accordance with the booking flow and processed via Stripe.
• Cancellation: either party may cancel a session. Cancellation and refund eligibility are governed by our cancellation policy [CANCELLATION WINDOW, e.g. 24 hours] — late cancellations or no-shows may be charged in full. [CONFIRM TUTORING REFUND/CANCELLATION POLICY].
• Recordings: a tutor may make a session recording available for the student's revision. Recordings are stored securely and used only for the purposes described in our Privacy Policy. You must not redistribute a recording. For students under 18, recording is subject to parental consent.
• Conduct & safeguarding: sessions and messages may be monitored and retained for safeguarding. Parents of a linked student may be notified of session activity.
• AptiEd facilitates the booking and payment but is not a party to the educational relationship except as set out here. [CONFIRM TUTOR ENGAGEMENT MODEL — employee vs. independent].

10. Notifications & Communications

We send service messages (e.g. account, assignment, and tutoring notifications) needed to operate the platform. With your consent you may also receive web push notifications; you can disable push at any time in your device or account settings. Email preferences can be managed in your account.

11. Disclaimers

• AptiEd provides educational content "as is" without warranties of any kind
• AI-generated content may contain inaccuracies; verify important information independently
• We do not guarantee specific academic outcomes or exam results
• Content is intended to supplement, not replace, formal education
• We are not responsible for third-party content or services (e.g. embedded videos, payment provider)
• Platform availability may be interrupted for maintenance or technical issues

12. Limitation of Liability

Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud). Subject to that, to the maximum extent permitted by law AptiEd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, and our total liability is limited to [LIABILITY CAP, e.g. the fees you paid in the preceding 12 months].

13. Termination

We may terminate or suspend your account:

• For violation of these Terms of Service
• For fraudulent or illegal activity, or on safeguarding grounds
• At your request
• At our discretion with reasonable notice

Upon termination, your right to use the platform will immediately cease. We may retain certain information as required by law or for legitimate business purposes, as described in our Privacy Policy.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or platform notification. Continued use after changes constitutes acceptance of the new terms.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

For questions about these Terms of Service:

• Email: legal@aptied.co.uk
• Address: [REGISTERED ADDRESS], United Kingdom